Last Updated: October 5, 2024
These Terms of Use ("Terms") govern your use of the Chatex mobile application (collectively referred to as the "Platform") provided by Chargetask Digital Pvt. Ltd. ("Chatex," "Company," "we," "us," or "our"). Chargetask Digital Pvt. Ltd. is a private company incorporated under the laws of India with its registered office located at Baba Nagar, Hyderabad, Telangana - 500005. The terms "you" and "your" refer to the users of the Platform.
By using our Platform, you acknowledge that you have read, understood, and agree to comply with these Terms. If you do not agree to these Terms, please refrain from using the Platform.
Updates to Terms and Services
The Platform and its services may evolve rapidly, and we reserve the right to modify or discontinue any services or features without prior notice. This includes temporary or permanent changes. While we may update or remove functionalities, any changes requiring your consent will be communicated to you. Please revisit this page periodically to stay informed about the latest updates.
Who Can Use Our Services
Our Platform is designed to help users stay connected with friends and share media such as images and videos ("Service" or "Services"). You may use our Services only if you are legally capable of entering into a binding agreement and are authorized to use these Services. If you are using the Platform on behalf of a company or legal entity, you confirm that you have the authority to bind that entity to these Terms, and the terms "you" and "your" will apply to the entity as well.
Ensure that your use of our Services complies with applicable laws.
How to Use Our Services
To access our Services, you must create an account on the Platform via email or by signing in with Google. By registering, you consent to allow us access to certain features of your mobile device, such as your gallery, storage, and camera, though we will not access any personal data on your device without your permission. These permissions enable us to provide you with the full functionality of our Services.
Privacy Policy
We collect and store certain information such as your email, name, and gender to provide and enhance our Services. Additional information may be requested for future services. All data is securely stored on Contabo Servers or the Google Cloud Platform, and as such, is subject to their respective privacy policies. For more details on how we handle your information, please refer to the Chatex Privacy Policy, which outlines your rights and how you can manage your personal data.
Coins Purchase and Refund Policy
You can purchase virtual gifts or digital goods (e.g., stickers, gifs, banners) for other users on the Platform ("Gifts") by acquiring Coins ("Coins"). These Coins can be purchased through our authorized payment methods and providers. Please note that Coins or Gifts cannot be exchanged for cash or legal currency.
For further details, please refer to our complete Privacy Policy and other legal documents available on our Platform.
**Purchasing Coins**
The price of Coins will be displayed at the time of purchase. All charges and payments for Coins will be made in the currency specified at the point of purchase through the payment method provided by us. You are responsible for paying for any Coins you purchase, and once payment is completed, your account will be credited with the corresponding number of Coins.
Please note that once Coins or any service has been successfully purchased on the Platform, they cannot be refunded in any way.
**Usage of Coins**
Coins can be used to buy various virtual app items that allow users to experience content on user profiles. Additionally, Coins can be used to purchase gifts, make video calls, audio calls, and online chat with other users. However, Coins cannot be exchanged for cash, legal currency, or any form of credit, and can only be used within our Platform as part of our Services. They cannot be combined with other promotions, coupons, or discounts unless specified by us.
Coins cannot be transferred or assigned to other users or third parties. The sale, transfer, or any other disposal of Coins outside of our Platform is prohibited. Violating this rule may result in the termination of your account, forfeiture of Coins, and potential legal action.
Coins do not represent personal property and are non-transferable in cases of death, legal matters, or other situations under the law.
We reserve the right to regulate, modify, or eliminate Coins if we have a valid reason, such as a violation of our policies, legal issues, or security concerns. If we decide to completely discontinue the use of Coins, reasonable notice will be provided to users.
**Purchasing Gifts**
Gifts on our Platform are licensed digital products. The conversion rate between Coins and Gifts will be displayed at the time of purchase. Published prices include applicable taxes as required by your jurisdiction.
We reserve the right to change the conversion rate between Coins and Gifts at our discretion and will not be held liable for any modifications. All purchases of Coins and conversions to Gifts are final, and refunds will not be issued.
Gifts cannot be exchanged for Coins or cash. Additionally, Gifts are not considered personal property and cannot be transferred due to death, legal matters, or by law. In certain cases, if Gifts are corrupted or damaged, we may replace them at our discretion without any additional fees.
If we determine that you are abusing the Coins feature or violating this policy, we reserve the right to terminate your account. Coins and Gifts are not intended for trading or external use, and using them to receive goods or services from other users on the Platform is not permitted.
**Important Notes for Users**
Coins and Gifts are considered licensed access to digital items, not individual goods for purchase. Coins and Gifts will be deleted when you delete your account from the Platform, and they cannot be used for trading outside the Platform.
You are solely responsible for the Coins and Gifts you purchase on the Platform, and we will not be liable for any issues related to their use. We reserve the right to determine what constitutes a violation of this policy and may change these terms at any time. Any changes will be posted on this page, with the most recent update date indicated at the top.
**Your Commitments**
By using our Services, you agree to the following:
**a. No False Information or Impersonation:**
While using our Platform, you must provide accurate information, such as your correct email and gender. You are not required to use your real name but must not impersonate others or provide false information.
**b. Device Security:**
Though we implement security measures to protect the Platform, there is no guarantee it is immune to hacking or malware. You are responsible for ensuring your mobile device and computer have up-to-date antivirus software. You are also responsible for all content posted by accounts linked to your profile through shared identifiers, such as email or IP addresses.
**c. Content Removal and Account Termination:**
Your use of the Platform is subject to our Content and Community Guidelines. If your content violates these guidelines and is reported by users, it may be removed. If you repeatedly violate the guidelines, your account may be terminated, and you may be banned from re-registering. In such cases, any Coins or Gifts associated with your account will be forfeited.
**d. Prohibited Activities:**
You may not use the Platform for unlawful activities, including sharing obscene, discriminatory, or violent content. Content that violates any laws of India or our guidelines will be removed, and we may report such actions to law enforcement.
Additionally, if we believe that sharing your data is necessary for legal or safety reasons, we may disclose your information to the appropriate authorities.
**e. Content Ownership and Liability:**
We respect your right to free expression and do not claim ownership of the content you share. However, by sharing content on the Platform, you grant us a non-exclusive, royalty-free license to use, distribute, and display your content. You can delete your account at any time, but shared content may remain visible if it has been distributed to other users.
You are responsible for any content you post and any consequences that arise from it. We are not liable for any third-party interactions or transactions that occur through the Platform.
**f. Intellectual Property:**
You agree not to infringe upon our or third-party intellectual property rights. We retain ownership of any content we create, and you grant us a permanent, zero-cost license to use any content you share on the Platform.
By using our Platform, you are expected to respect community standards and avoid harmful or illegal content.
**Intermediary Status and No Liability**
We operate as an intermediary under the Information Technology Act, 2000, and the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021. This policy is provided in accordance with Rule 3(1) of the Intermediary Guidelines and Digital Media Ethics Code, and includes our platform's rules, the Chatex Privacy Policy, and the Chatex Terms of Use.
As an intermediary, we provide a platform for users to upload, share, and display content. However, we do not control user actions or content posted on the platform and, therefore, are not liable for those actions or any consequences, whether online or offline. This includes services and features provided by third parties, even if accessed through our platform.
Our responsibilities are limited by Indian law, and we are not responsible for losses of profits, revenue, data, or any special, indirect, punitive, or incidental damages arising from the use of our platform, even in cases where we have deleted content, information, or accounts.
You acknowledge that we are not responsible for the actions or content shared by users on the platform, but we expect everyone to comply with the Chatex Content and Community Guidelines.
**Prohibition Against Disrupting Chatex Services**
You agree not to interfere with or misuse any non-public areas of our platform, services, or technical systems. This includes introducing malicious software, bots, viruses, or hacking attempts, as well as attempts to gather user information without permission. Any actions designed to tamper with our system architecture or security measures will result in immediate termination of your account and may lead to legal action or reporting to law enforcement authorities.
If you attempt to disrupt our services in any way, we reserve the right to remove you from the platform and to pursue legal action against you.
**Broadcast Feature**
Our platform offers the Broadcast feature, allowing you to share live video and audio calls with other users. Other users may join your live broadcast for real-time interaction. All content shared via the Broadcast feature is subject to the Chatex Content and Community Guidelines, and we reserve the right to remove any violating content immediately.
We may modify or remove the Broadcast feature at any time and make no guarantees regarding its continuous availability, error-free operation, or the accuracy of content shared by other users through the feature.
You are responsible for ensuring that content shared via the Broadcast feature adheres to our guidelines. We do not guarantee the continued functionality of this feature.
**Permissions You Grant Us**
a. **Automatic Updates**
To use our platform, you must periodically download updates for the Chatex mobile app. We continually update the app to improve services, and you are required to install the latest versions as they become available.
b. **Permission to Use Cookies**
We use cookies and similar technologies to collect and store information about your activity on our platform and other third-party websites. For further information, refer to the Chatex Cookie Policy.
c. **Data Retention**
We retain information related to your use of the platform as described in the Chatex Privacy Policy. You grant us permission to process, store, and retain this information in accordance with our policies.
**Our Agreement and Disputes**
a. **Rights Under These Terms**
The rights and obligations outlined in these terms are solely between you and us and may not be transferred to any third party without our consent. However, we may assign our rights and obligations to others, such as in the case of a merger or acquisition.
b. **Dispute Resolution**
All disputes related to these terms will be governed by the laws of India, and the courts in Hyderabad will have exclusive jurisdiction.
**Grievance Redressal Mechanism**
We are committed to safeguarding your privacy and ensuring your safety on the platform. If you encounter issues with your Chatex experience, you can report profiles or content violating our community guidelines by selecting a reason and submitting a report. Alternatively, you can send concerns to care@chatex.app.
Our appointed Grievance Officer is responsible for addressing any user concerns regarding data privacy and platform usage. We aim to resolve issues within 45 days of receiving complaints.
Grievance Officer:
Mr. Md Shabbir
Email: chargetaskdigital@gmail.com
Address: Chatex (Chargetask Digital Pvt. Ltd.), Baba Nagar, Hyderabad 500005
Please direct user-related grievances to this email for efficient resolution.
**Limitation of Liability**
We are not responsible for any losses or damages arising from user actions or any inaccuracies in the information provided on our platform. The platform is offered on an "as is" basis, without any express or implied warranties regarding uninterrupted, secure, or error-free use.
If found liable for any reason, our liability will be limited to the amount paid for the platform’s services in the month preceding the claim.
In the event of a merger, acquisition, or asset sale, we will inform you in advance if your data will be transferred, allowing you the opportunity to delete your account if you disagree with any changes in the privacy policy.
**Indemnification**
You agree to indemnify us and our affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from your use of the platform, including violations of these terms or third-party rights. This obligation survives the termination of these terms.
**Unsolicited Material**
We welcome feedback but are under no obligation to keep unsolicited suggestions confidential or compensate you for them.
**General Provisions**
If any part of these terms is deemed unenforceable, the remaining provisions will still apply. Any amendments or waivers to these terms must be in writing and signed by us. Failure to enforce any part of these terms does not constitute a waiver of our rights. We reserve all rights not expressly granted to you.